Grievance Redressal
Being a customer-centric organisation, we at Kotak Life Insurance listen to and respond to our customers.
You can get in touch with us through any of the following modes.
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Being a customer-centric organisation, we at Kotak Life Insurance listen to and respond to our customers.
You can get in touch with us through any of the following modes.
However, if you are not satisfied with your interaction with us, please follow our grievance redressal process for a speedy resolution.
In case you are not satisfied with the resolution or have not received any response within 14 days, you can write to our Senior Grievance Officer, Ms. Nisha Almeida. You will receive a response within 7 days.
Kotak Mahindra Life Insurance Company Ltd., 9th Floor, Intellion Square (Bldg No. 4), Infinity IT Park, Gen. AK Vaidya Marg, Malad East, Mumbai - 400 097
If you are not satisfied with the resolution at Step 1 – you can write to our Customer Care head, Ms. Kalparupa Datta. You will receive a response within 10 days.
If you are not satisfied with the resolution at Step 2 – you can write to our Chief Grievance Redressal Officer, Mr. Sarang Cheema. You will receive a response within 10 days.
Need help resolving policy-related disputes? You may contact any of our Grievance Officers.