Buy a Life Insurance Plan in a few clicks

Now you can buy life insurance plan online.

Kotak e-Term

Protect Your family’s financial future with Kotak e-Term. Know more

Kotak Assured Savings Plan

A plan that offer guaranteed returns and financial protection for your family. Know more

Kotak Guaranteed Savings Plan

A plan that offers long term savings and insurance in one premium. Know more

Kotak e-Invest

Insurance and investment in one plan with Kotak e-Invest. Know more

Kotak Lifetime Income Plan

Retirement years are the golden years of life. Know more


Get a Call

Enter your contact details below and we will get in touch with you at the earliest.

  • Select your Query

Thank you

Our representative will get in touch with you at the earliest.

Process of Filing A Claim For Life Insurance

Claim settlement is one of the key services that an insurance company provides to its customers. Here's all you need to know about the process of filing a claim for life insurance.

  • Nov 23, 2021

The main purpose of purchasing a life insurance policy is to guarantee that your loved ones are well cared for when you are no longer around. Though nothing can bring solace in such a situation, having a reliable financial plan in place ensures you have one less thing to worry about, and this becomes a major reason to purchase a life insurance plan for your family. It is a kind of reassurance for them that even though you couldn’t be by their side, the benefits received from the life insurance policy would certainly keep them financially secure.

It’s important to remember that settlement claims don’t just accommodate death claims. They also include other sorts of claims - the most common of which are maturity and rider claims.

Death Claim

After the policyholder’s death, a death claim form needs to be filled out and submitted so that the nominee can avail the life insurance benefits listed under the insurance claim settlement of the policy.

Step 1: Initiation and Form Filling

The nominee should notify the insurance provider as swiftly and early as possible to begin the claim procedure. The death claim form is available locally at the insurance provider’s branch or can be accessed from the firm’s website.

Details To Be Filled Out On The Form -

- Life insurance policy number

- Name of insured

- The Date Of Death

- The Cause Of Death

- Location Of Death

- Name Of Nominee

Step 2: Required Documents For Death Claim

To proceed towards insurance claim settlement, the nominee is required to submit the following documents -

- Filed Death Claim Form

- Certificate Of Death

- Deeds Of Assignment

- Original Policy Document

- Any Other Documents Requested By The Insurance Company

Step 3: Claim Settlement

According to rule 8 of the IRDAI Regulations, 2002, an insurance provider must pay a claim within 30 days after receiving all relevant papers, including any additional documents requested by the insurer for the procedure of settlement claims. If the claim necessitates additional investigation, the insurer must complete its processes within twenty-six weeks of receiving the notification of claim in writing.


  • Maturity Claim
  • A life insurance policyholder must send a maturity claim on the policy’s maturity period. To ensure prompt payment, the discharge form needs to be submitted with the original policy even before the maturity date. Upon that maturity date, most firms issue post-dated checks and make the payment via ECS credits.

  • The Rider Claim
  • For added protection, several riders can be added to the main life insurance policy. Premium waiver riders, accidental riders, critical illness riders, and so forth are good examples. Different insurance claim settlement procedures are necessary for individual riders. Some riders, like the accidental death rider, could be valid in conjunction with a death claim. In contrast, others, such as the waiver of premium rider in the event of incapacity, must be processed separately.

  • Claim Settlement Ratio
  • The claim settlement ratio is an important component of life insurance since it determines how much money the nominee will get in settlement claims. Every insurance company has a distinct claim settlement ratio. The total number of claims resolved is divided by the total number of death claims to get the claim settlement ratio. Nevertheless, this should not be the sole consideration when selecting a life insurance policy.

To sum up, the procedure of filing and receiving claim approval is stressful itself during these emotionally trying circumstances. Therefore, to prevent a claim settlement rejection, it is imperative that the claimant be well-versed in the specifics of the whole procedure and the documents required.

Kotak e-Term

Download Brochure


  • Life Cover till 85 years for Life & Life Secure Option
  • 3 Payout Options
  • Special Rates for Women
  • Option to exit the policy with premium refund at the age of 60*
  • Special Rates for Non-Tobacco Users
  • Free Medical Check Up every 5th year**

Ref. No. KLI/22-23/E-BB/2435


- A Consumer Education Initiative series by Kotak Life

Similar Articles

5 Ways to ensure faster settlement of claims

Is it Worth Buying Disability Rider on Term Insurance?

What is Group Insurance?

Biggest Life Insurance Myths

Key Things to Review in Your Life Insurance Policy Document

Does Family History Affects your Term Life Insurance Rates?

वरिष्ठ नागरिकों के लिए ऑनलाइन टर्म इंश्योरेंस प्लान खरीदने के लिए गाइड

Why One Must Buy Term Insurance before 25 Years

Types of Life Insurance Or One Investment, Many Options

Most Common Life Insurance Riders to Enhance Your Existing Policy

What is Minimum Life Insurance Policy?

How Much Life Insurance Cover Do I Need?

Do Your Financial Planning with Life Insurance!

5 Reasons Why a Women Should Buy a Life Insurance

How do life insurance payouts work?

Why do I Need Life Insurance?

What is Sum Assured in Endowment Policy?

Insurance Vs Investment - A Guide to Your Financial Goals

How to Calculate Human Life Value(HLV)?

Life Insurance for Overweight Applicants

What are robo-advisors in insurance?

How to Customize Your Life Insurance Policy with Riders

Choose the Nominee of a Term Life Insurance Plan Wisely

Customer Awareness on Information Security

How to Make Death Claims on Life Insurance?

Think About Life Insurance Sooner than Later

Life Insurance Beneficiary

FAQs on Life Insurance

How to Find the Best Term Insurance Plan in Seven Steps

Reasons Why Term Insurance Claims Get Rejected

5 Easy Steps to Buying A Policy

All about Life Insurance Calculators

Role of Life Insurance in Your Financial Portfolio

5 Smart Steps to keep in mind while buying term policies

Life Insurance vs Mutual Funds

How Much Life Insurance Costs and How Much Insurance Cover You Need?

Choosing a Life Insurance Beneficiary

Can You Transfer Life Insurance Policies to Another Company in India?

Does Life Insurance Cover Terminal Illness?

What Is Surrender Value (Cash Surrender Value) in Insurance and how is it calculated?

“Life” Insurance or “Death” Insurance?

Why Renewal of Term Insurance Plan is Important

Adding A Child to Your Life Insurance Policy?

How To Choose The Right Life Insurance

Life Insurance for Millennials

Why is Medical Test Important While Buying a Term Insurance?

Why do most Indians choose the wrong way to buy life insurance?

Important Terminologies of Life Insurance

What are the Benefits of Endowment Policy?

Benefits of Term Insurance with Critical Illness Rider

Is it Possible to Reduce Life Insurance Premium without Affecting Sum Assured?

Beware of Phishing & Fraud Insurance Calls

Should You Buy Life Insurance After Getting Married?

NRI Premium Payment Options

Different Types Of Life Insurance In India

क्रिटिकल इलनेस राइडर के साथ टर्म इंश्योरेंस के लाभ

Term Insurance Claim Process

How to Use Different Types of Life Insurance for Retirement Planning?

How to Choose the Right Life Insurance Policy for Your Age?

6 Things You May Not Know about Life Insurance

Life Insurance and Retirement Planning

Why Your Family Should Know About Your Life Insurance Policy?

Choosing Between Short-Term & Long-Term Insurance Plans

Why Do Life Insurance Agents Avoid Selling Term Plans?

How to Buy a Term Life Insurance Online

Nominee in insurance - A Complete Guide on nomination in insurance

Term Insurance for Home Loan: How Term Plan Helps in Paying Off Home Loan?

Different Kind of Deaths that are Not Covered in a Term Insurance Plan

Do Life Insurance Premiums Increase Every Year?

Loan Against Life Insurance Policy

Important Life Insurance Terms You Must Know

Always keep your Nominee informed

क्या जीवन बीमा एक निवेश है?

Is Voluntary Life Insurance the Same as Basic Life Insurance?

What is Human Life value and a Human Life Value Calculator?

Term Life Insurance vs Accidental Death Insurance

What Is Social Impact Investing and How Does It Benefit Society?

Is Life Insurance an Investment?

Is Life Insurance For Millennials Really Needed?

Kotak Life Claim Settlement Ratio

How to Select a Perfect Life Insurance Policy in India to Protect Your Future?

6 Different Types of Insurance Policies

भारत में जीवन बीमा पॉलिसियों के प्रकार

What Should One Expect During the Medical Evaluation for Life Insurance?

Why Online Term Insurance Plans Cheap?

5 Things to Keep in Mind While Buying Life Insurance Policy

Terms and Conditions of Term Insurance Plans

Term Insurance Tips for NRIs in India

All You Need to Know About KYC

Life Insurance Nominees: 5 Must-Know Facts for Beneficiaries

How to Choose Life Insurance for All Ages?

Life Insurance for Overweight Applicants

Life Insurance Policy Closure

Who Is A Nominee In A Life Insurance Plan?

How Do Term Insurance Plans Differ for Smokers?

How Does Life Insurance Work?

What is Insurance Coverage? Overview, Types, and Examples

Can An Individual Buy Multiple Term Insurance Plans?

All About Backdating in Life Insurance

5 Common Life Insurance FAQs and Answers

बीमा क्षेत्र में IRDAI की भूमिका

What is Life Insurance?

Does Life Insurance Policy Cover Covid Death?

What Is the Procedure to choose a nomination in life insurance policy?

What is the Difference Between Insurance and Reinsurance?

भारत में सर्वश्रेष्ठ टर्म प्लान कैसे चुनें?

Important Factors to Consider While Choosing the Right Term Period for Your Term Insurance Plan

When are Millennials required to take out a life insurance policy?

What Happens If I Stop Paying My Life Insurance Premium?

Digital Life Certificate for Pensioners Seeking Pension

Can You Apply For A Life Insurance After Getting Heart Attack? Here is Everything You Need To Know

How to Revive the Lapsed Life Insurance Policy?

What Should One Consider Buying: Term Insurance or Traditional Life Insurance

Can a Term Plan be the Substitute for a Retirement Plan?

In India, should NRIs purchase life insurance?

What is the Current Trend in Term Insurance?

Types of Insurance You Must Invest in for Secure Future

What Is Staggered Payment Option Under Term Insurance Policy?

Life Insurance Vs. Mutual Funds Investment

A Term Insurance Guide for Disabled People

All You Need to Know About Life Insurance - Its Benefits, Features, and Types of Life Insurance

Health Insurance VS Life Insurance

Important Features of a Term Insurance Plan

What Is The Life Insurance Penetration In India And How Does It Compare Globally?

8 Things to Consider Before You Buy Life Insurance

Life Insurance Plans for Women

Term Plan with Return of Premium (TROP)

What is Underinsurance & The Dangers of Being Underinsured

जीवन बीमा क्या है?

Guide for Buying Online Term Insurance Plans for Senior Citizens

What is the Difference Between Limited and Regular Pay Insurance Plan?

How Often You Must Review Your Life Insurance Policy?

Various Term Insurance Premium Payment Options Available in India

Why Buying a Term Insurance is Important for all Parents

What happens to joint life insurance after divorce?

How to Choose a Life Insurance Policy

7 Superficial Reasons People Avoid Buying Insurance Online

What is a Single Premium Term Plan and its Tax Benefit?

Are Deaths Due To Coronavirus Covered by Kotak E-Term Plan?

Voluntary Life Insurance Policy Vs Group Life Insurance

How Much Life Insurance Do You Need?

Staying Insured While Investing

Compare Different Life Insurance Products Offered By Kotak Life

Guidelines for Linking Aadhar and PAN to Insurance Policies

Why Life Insurance Is Always a Smart Decision

Is it Possible to Make Changes in a Term Plan’s Specification Post Purchase?

Role of IRDAI in the Insurance Sector

Can NRI Buy Life Insurance in India?

Difference Between Insurance and Assurance?

How Many Insurances Should I Have?

What Is Investment Insurance?

Does Life Insurance Pay for Suicidal Death?

Savings cum Protection Plans Secures Your Family from Unforeseen Events

Top 5 Common Life Insurance Myths and Facts

All about Your Rights and Duties While Buying Life Insurance Policy

Importance of Checking Claim Settlement Ratio before Buying Life Insurance

When Should You Review Term Life Insurance of Yours?

1 CR Term Insurance Plan: How to Pick the Best 1 CR Term Plan

5 Reasons Why You Need Life Insurance in College

Types of Life Insurance Policies in India

Is It Time to Review Life Insurance Policy of Yours?

What Is Insurance Rider and It’s Benefits?

Insurance Changes You Need to Make Post Marriage

9 Most Important Things You Must Learn About Paying Life Insurance Premium

First Job? Here’s Some Tips on How to Manage Finances

Why You Should Never Cancel Life Insurance Policy

Life Insurance and Millennials

Details Required To Be Filled In A Life Insurance Form

Sabse Pehle Life Insurance

Why Term Insurance for Women is Important?

Term Insurance Vs Life insurance: Small Details, Big Differences

Life Insurance with Money Back vs Without Money Back

5 Benefits of Gifting Life Insurance Cover to Your Spouse

How to Buy a Life Insurance Plan?

Benefits of Buying Term Insurance Plan for Senior Citizens in India

Comparing low premium term insurance Is Not the Only Factor While Buying Life Insurance

What Is a Whole Life Insurance Plan?

Take 100% Responsibility of Your Family with Term Life Insurance

All About Life Insurance and How It Works?

Why Should You Buy Term Insurance under the MWP Act (Married Women’s Property Act)?

All about IRDAI

Different Types of Insurance Policies in India

5 Advantages of Life Insurance Going Digital

Is It Advisable To Have Multiple Life Insurance Policies?

Health Insurance VS Life Insurance

Best Insurance Plans in India

Difference Between Money Back and Endowment Policy

जीवन बीमा पर ऋण