The free look period is a specified timeframe after receiving an insurance policy, during which policyholders can cancel the Read More...
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Ref. No. KLI/25-26/E-WEB/1623
Buying an insurance policy is a major financial commitment, but it can be overwhelming sometimes. You might feel that the policy’s terms look different on paper than they did during the pitch. And when you actually read the fine print two days later, you realized the policy does not fit your life at all? That is where the free look period comes into play. Think of it as a no-questions-asked return policy, but for your financial future. It is your window to back out without getting trapped in a long-term contract you do not want.
Most of us have experienced fine-print fatigue. You are told one thing by a salesperson, but the actual document says something slightly different. Or maybe you just had a change of heart. Whatever the reason, the free look period of life insurance is your ultimate safety net.
You should take this window seriously because it is the only time you have total leverage. Once this period expires, canceling a policy usually involves surrender charges or the total loss of your initial premium. Using this time to double-check the math and the exclusions ensures you are not just buying a product, but actually securing the right kind of protection.
The mechanics of this period are fairly straightforward but require you to be proactive. Once you receive your policy bond, the clock starts ticking. During this window, you are expected to review the terms, conditions, exclusions, and benefits.
Time is of the essence here. Typically, you are looking at a 15-day window if you bought the policy in person. However, if you bought it online, many insurers give you a more generous 30-day cushion. It is important to check the specific timeframe mentioned in your policy bond, as missing the deadline by even a single day can make the contract legally binding.
The primary goal is consumer protection. It aims to eliminate mis-selling, a situation where a policy is sold based on false promises or incomplete information. By giving the policyholder a no-questions-asked exit strategy, the industry ensures transparency and builds trust between the insurer and the insured.
Not every insurance policy comes with this free period. This feature is almost exclusively tied to life insurance and certain long-term health insurance plans. It usually does not apply to short-term policies or general insurance like motor or travel insurance, which are often immediate and transactional in nature.
If you decide to cancel, you do not lose the money you paid. The insurer is obligated to refund your premium. However, it is rarely a 100% full refund. The company is allowed to deduct certain expenses they have already incurred, such as the cost of medical examinations, stamp duty charges, and the proportional risk premium for the period they covered you before the cancellation.
Let us consider a quick scenario. Imagine Sarah buys a whole-life insurance policy with a ₹1,000 monthly premium. She receives the physical documents on October 1st. While reading through the exclusions on October 7th, she realizes that a specific hobby of hers, say skydiving, is excluded from coverage.
Sarah notifies the company on October 8th that she wants to exercise her free look life insurance option. Since she is within the 15-day window, the company cancels the policy. They refund her ₹1,000, minus charges for the medical checkup they performed and a small amount for the eight days of risk they carried. Sarah gets most of her money back and is free to find a policy that better fits her lifestyle.
A common misconception is that the free look period in term insurance starts when you pay the premium or when the company approves the application. That is not the case. The free look period in insurance officially begins the moment the policyholder (or someone on their behalf) physically or digitally receives the policy document. This is why many insurers send these documents via registered mail or require an acknowledgment of receipt; it sets the start date for the countdown.
Navigating this process requires a bit of paperwork. To successfully cancel a policy, you generally need to submit a written request to the insurer. Simply telling your agent over the phone will not work. You will need to provide the original policy document, the first premium receipt, and a canceled check for the refund process.
According to guidelines often followed by major insurers, the insurer must process the refund within a specific timeframe once the request is verified. It is also worth noting that if you have already made a claim during this short window, you usually forfeit your right to the free look cancellation. This period is meant for reviewing the contract, not for getting free coverage for a loss that has already occurred.
At the end of the day, the free look period in insurance is about peace of mind. It is the industry acknowledging that insurance is a huge commitment and that everyone deserves a second look. Do not let the documents sit on your counter gathering dust. Open them, read them, and if they do not say exactly what you thought they would, use your right to walk away. It is much better to lose a small administrative fee today than to be stuck with the wrong policy for the next twenty years.
1
It is usually 15 days for traditional purchases. If you bought the policy online, you generally get 30 days to make up your mind.
2
Absolutely. Whether you found a better price elsewhere or just decided you did not want the policy anymore, you can cancel your policy within the life insurance free look period.
3
You get it back, but it will not be the full amount. The company will subtract costs for medical tests, stamp duties, and the risk they covered while you had the policy.
4
Most companies wrap this up within 7 to 15 business days, provided you have turned in all the right paperwork.
5
Yes. Expect deductions for medical examination fees, stamp duty, and a proportional premium for the days the policy was active.
1. Commercial Insurance: Types, Costs, and Key Considerations
The information herein is meant only for general reading purposes and the views being expressed only constitute opinions and therefore cannot be considered as guidelines, recommendations or as a professional guide for the readers. The content has been prepared on the basis of publicly available information, internally developed data and other sources believed to be reliable. Recipients of this information are advised to rely on their own analysis, interpretations & investigations. Readers are also advised to seek independent professional advice in order to arrive at an informed investment decision. Further customer is the advised to go through the sales brochure before conducting any sale. Above illustrations are only for understanding, it is not directly or indirectly related to the performance of any product or plans of Kotak Life.
For Ref. No. KLI/25-26/E-WEB/1623
^For Kotak e-Term, get your premiums back through special exit value, you have one year time period to avail this option commencing from, if your policy term is:
For Kotak Signature Term Plan, get your premiums back through special exit value, you have five years’ time period to avail this option commencing from, if your policy term is:
@Figures arrived are basis the company's annual audited figures for individual death claims for FY 2024-25. https://www.kotak.com/content/dam/Kotak/investor-relation/Financial-Result/QuarterlyReport/FY-2025/q4/investor-presentation/Q4FY25_Investor_Presentation.pdf
*GST is exempted for all individual life insurance policies effective from 22nd September 2025.
~With Kotak e-Term: Get upto 7.5% discount as salaried customer. Applicable only in the first year of the policy.
With Kotak Signature Term Plan: Get 5% discount as salaried customer applicable only in the first year of the policy for Limited & Regular Payment Option and 1% for Single Premium Payment Option applicable for salaried customers, individual life insured under existing policies and members of group policyholders.
#Kotak Critical Illness Plus Benefit Rider (UIN: 107B020V02): This is a Non-Participating Non-Linked Health Individual Pure Risk Product. Riders are not mandatory and can be attached to the base plan at inception or at any policy anniversary of the base plan for additional cost. In case of diagnosis with any one of the 37 Critical Illnesses specified under Kotak Critical Illness Plus Benefit Rider, the Rider shall terminate post Rider Sum Assured has been paid to the Life Insured, and the Base Plan shall continue for the remaining policy term, provided base plan premiums are paid. In case the life insured undergoes Angioplasty, minimum of Rs. 5 lacs or Base Rider Sum Assured will be payable and the remaining rider sum assured (if any) shall continue for the remaining 36 Critical Illnesses, provided reduced rider premiums are paid. This Rider shall terminate once 100% of the Rider Sum Assured has been paid or on the completion of the Rider Benefit Term, whichever is earlier.
&Discount for Female Lives Customers: There would be a special discount of 16% throughout the premium paying term applicable for female life insured with Kotak Signature Term Plan.
BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS /FRAUDULENT OFFERS
IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.
Kotak e-Term UIN: 107N129V03, Kotak Critical Illness Plus Benefit Rider UIN: 107B020V02, Kotak Permanent Disability Benefit Rider UIN: 107B002V03. This is a non-participating non-linked life insurance individual pure risk product.
Kotak Signature Term Plan UIN: 107N139V01, Kotak Permanent Disability Benefit Rider UIN: 107B002V03, Kotak Critical Illness Plus Benefit Rider UIN: 107B020V02, Kotak Accidental Death Benefit Rider UIN: 107B001V04. This is a Non-Participating Non-Linked Life Insurance Individual Pure Risk Product.
For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale. For more details on riders please read the Rider Brochure.
Kotak Mahindra Life Insurance Company Ltd. Reg No. 107; CIN: U66030MH2000PLC128503; Regd. Office: 8th Floor, Plot # C- 12, G- Block, BKC, Bandra (E), Mumbai – 400051 | Website: www.kotaklife.com; WhatsApp: 9321003007 | Toll Free: 1800 209 8800 | Ref. No. KLI/25-26/E-WEB/1623
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