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A plan that offers guaranteed income for your future goals.
A plan that offers immediate or deferred stream of income
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We are committed to offer you the best services with maximum convenience. Browse through the list below for services and the maximum time which we would take to respond to those service requests as prescribed by IRDAI.
| Turnaround Times as prescribed by IRDAI for Policyholder Servicing | Maximum Turnaround Time | ||
|---|---|---|---|
| General | |||
| Processing of proposal and communication of decisions including requirements/issue of policy/cancellations | 15 days | ||
| Obtaining copy of the proposal | 30 days | ||
| Post policy issue service requests concerning mistakes/refund of proposal deposit | 7 days | ||
| Non-Claim related service requests | 7 days | ||
| Life Insurance | |||
| Surrender processing | 7 days | ||
| Freelook Cancellation & refund from the date of receipt of request | 7 days | ||
| Maturity claims for non-linked participating plans | Processing on due date Payment TAT: 2 days (all bank working days) | ||
| Maturity claims for non-linked non-participating plans | Processing on due date Payment TAT: 2 days (all bank working days) | ||
| Maturity claims for linked plans | Processing on due date Payment TAT: 2 days (all market NAV & bank working days) | ||
| Survival benefit | Processing on due date Payment TAT: 2 days (all bank working days) | ||
| Deferred Annuity (Non Linked) | Processing on due date Payment TAT: 2 days (all bank working days) | ||
| Deferred Annuity (Linked) | Processing on due date Payment TAT: 2 days (all bank working days) | ||
| Immediate Annuity processing | Processing on due date Payment TAT: 2 days (all market NAV & bank working days) | ||
| Raising claim requirements after lodging the claim | 15 days from date of claim intimation | ||
| Death claim settlement/repudiation | 30 days from Investigation closure/ last document or requirement received date | ||
| Death claim investigation | 90 days from the date of claim intimation | ||
| Life Insurance – Group Business | |||
| Turnaround Times for Group Operations (As prescribed by IRDAI) | Maximum TAT | ||
| Processing of proposal and communication of decisions including requirements/ issue of policy | 7 days | ||
| Maturity claim – Linked ** | Processing on due date - Payment TAT for Group: T+3 days (all market NAV days) | ||
| Refund of proposal deposit for group business | 7 days | ||
| Surrender Processing | 7 days | ||
| Freelook Cancellation | 7 days | ||
| Issuance of Policy Document | 15 days | ||
| Issuance of Certificate of Insurance | 15 days | ||
| Service Request | 7 days | ||
| Complaints | 14 days | ||
| Grievances | |||
| Acknowledge a grievance | Immediately | ||
| Resolve a grievance | 14 days | ||