Kotak Assured Savings Plan
A plan that offer guaranteed returns and financial protection for your family.
Kotak Guaranteed Savings Plan
A plan that offers long term savings and insurance in one premium.
Kotak Health Shield
Insurance against medical expenses related to heart, brain, liver and Cancer.
We are committed to offer you the best services with maximum convenience. Browse through the list below for services and the maximum time which we would take to respond to those service requests as prescribed by IRDAI.
| Turnaround Times as prescribed by IRDAI for Policyholder Servicing | Maximum Turnaround Time | ||
|---|---|---|---|
| General | |||
| Processing of proposal and communication of decisions including requirements/issue of policy/cancellations | 15 days | ||
| Obtaining copy of the proposal | 30 days | ||
| Post policy issue service requests concerning mistakes/refund of proposal deposit | 15 days | ||
| Non-Claim related service requests | 10 days | ||
| Life Insurance | |||
| Surrender processing | 15 days | ||
| Maturity claims for non-linked participating plans | Processing on due date Payment TAT: 1 day (all bank working days) | ||
| Maturity claims for non-linked non-participating plans | On due date or last document received date | ||
| Maturity claims for linked plans | Processing on due date Payment TAT: 2 days (all market NAV days) | ||
| Survival benefit | On due date | ||
| Deferred Annuity processing | 2 days (all bank working days) | ||
| Immediate Annuity processing | On due date or last document received date | ||
| Penal interest not paid | 15 days | ||
| Raising claim requirements after lodging the claim | 15 days from date of claim intimation | ||
| Death claim settlement/repudiation | 30 days from Investigation closure/ last document or requirement received date | ||
| Death claim investigation | 90 days from the date of claim intimation | ||
| Grievances | |||
| Acknowledge a grievance | 3 days | ||
| Resolve a grievance | 15 days | ||
