Life Insurance - Kotak Life Insurance Company in India
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In light of COVID-19, we're operating with a limited team and it may take longer than usual to address your requests. Please note, a few of our branches are temporarily closed for your safety. You can view the list of open branches here. Kindly call your local branch to check their timings before visiting.
We encourage you to use our self-assistance IVR at 1800 209 8800, our Online Policy Manager https://care.kotaklifeinsurance.com, or our web chat services (bottom right corner on the home page) from the safety and comfort of your home.
If you're a Life Advisor and wish to speak to someone for servicing, kindly reach out to Jignesh Upadhyay on 9819344269

How do I

Kotak Life Insurance has simplified the way you choose a policy, apply for a claim and more. Browse through the links below to know more about each from the comfort of your home.

COVID-19 Healthcare Support

We are providing Telemedical Consultation and Hospitalisation Support to all our policyholders in this pandemic through our partnership with Quantum CorpHealth Pvt Ltd. Get quick and easy access to the best healthcare services at no charge by connecting via email or call.

Email ID: klicare@quantumcorphealth.com     Helpline Number: 02268488818 / 62

How to go about it:

  • Send us an email with personal and medical details or call our helpline.
  • Our team will set up an appointment for you with a certified physician in the following hours:
    Mon-Fri: 9.00 am to 6.00 pm
    Sat: 9.00 am to 3.00 pm
  • You will receive a consultation call-back from the physician.
  • Further guidance on hospitalization will be provided.

We at Kotak Life are committed to helping our customers in every way we can during this pandemic situation.



Disclaimer:
This is not to replace your healthcare professional. Kindly consult with your treating physician for further assistance and clinical correlation.

BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/ FRAUDULENT OFFERS IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

For more details on risk factors, terms and conditions, please read sales brochure carefully before concluding a sale.

Kotak Mahindra Life Insurance Company Ltd. Regn. No.: 107, CIN: U66030MH2000PLC128503, Regd. Office: 8th Floor, Plot # C-12, G-Block, BKC, Bandra(E), Mumbai-400 051. Website:www.www.kotaklife.com | Email:kli.in/WECARE | Toll Free No.: 1800 209 8800. Ref no: KLI/21-22/E-WEB/357.

Trade Logo displayed above belongs to Kotak Mahindra Bank Limited and is used by Kotak Mahindra Life Insurance Company Ltd. Under license

COVID-19 Assistance

Get answers to all your policy related questions right here.

FAQs for COVID-19 Claims

  • Is a claim arising out of death due to COVID-19 covered under Kotak Life policy?

    Yes, a claim arising out of death due to COVID-19 is covered under the life insurance policy issued by Kotak Life.

  • Is a claim arising out of death due to COVID-19 payable under a lapsed life insurance policy?

    No, a death claim (including COVID -19 related death claim) shall be payable only if the life insurance policy is in-force at the time of death of the Life Insured and all premiums due till the date of death have been paid as per T&C of the Policy.  

  • How can I intimate a COVID-19 death claim?

    In the unfortunate event of death of the Life Insured, the nominee can visit the nearest branch office of Kotak Life. In case the nearest branch office is closed for any reason, you may e-mail us at kli.claimsmitra@kotak.com or fill-in the claim form provided at the link https://customer.kotaklifeinsurance.com/OCM/cp_FileClaim.

  • What are the COVID-19 related death claim documents required to be submitted by the Claimant?

    The below mentioned documents are required to be submitted:

    (i) Claim intimation form along with your recent passport size photo of the Claimant

    (ii) Death Certificate from Municipal Authorities

    (iii) Copy of Cause of death Certificate issued by Doctor or Hospital Authorities & relevant test reports

    (iv) KYC of the Beneficiary

    (v) Cancelled cheque of Beneficiary (In case of e-mail, a scanned image of Cancelled cheque)

    (ii) Original policy document (In case of e-mail, a scanned image of Policy Document may be sent).

    You may e-mail the documents to us at kli.claimsmitra@kotak.com.

  • How can I contact the customer care representatives of Kotak Life for queries on COVID-19 death claim?

    Please feel free to call us on 022-66057280, ___ a.m. - ___ p.m. between Monday - Saturday (local charges apply)